Shipping policy

Shipping Policy

Thank you for shopping with PRIMORIVA. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email or SMS with tracking information (if available).

Shipping Time

Estimated delivery times may vary depending on your location:

  • Domestic Orders: 3–7 business days

  • International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, holidays, or courier delays.

Shipping Charges

Shipping fees are calculated at checkout based on your delivery location and selected shipping method. We may also offer free shipping on eligible orders during promotional periods.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number once your order has been dispatched. You can use this information to monitor your order's progress.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.

Delayed or Lost Shipments

While we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our control. If your order is significantly delayed or appears to be lost, please contact our customer support team, and we will do our best to assist you.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged packaging and product so we can resolve the issue promptly.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: abeerach2405@gmail.com

We appreciate your trust in PRIMORIVA and thank you for shopping with us.